DSLEXTREME.COM Comments All Reviews

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DSLEXTREME.COM Comments


jsanok says: (6 years ago)
 0
I was prequalified for their 1.5 Mbps service. I signed up and then got slow to no intermittent service for 2 weeks. Finally we were able to stabilize the service at 0.3 - 0.6 Mbps. Never got better than 0.6 Mbps. They then refused to let me cancel the service without a $250 Early cancellation penalty. They claim that in the fine print of the contract anything from 0.3 to 1.5 Mbps is acceptable. These people are crooks. Stay away from them.



blueman9 says: (6 years ago)
 0
You may contact BBB (Better Business Bureau) and report all your complaints? The BBB will contact the company and resolve some of your problems.



Tortured says: (7 years ago)
 0
How does DSL Extreme survive? They can not and will not deliver what is promised. They hire Nova monkeys in the 3rd world with 3rd grade English skills to assist you in helplessness. Frustrating, fagit about it! A word of advice. RUN!



thuglove says: (8 years ago)
 0
i work @ dsl extreme and its a bad company.



consumer200908 says: (9 years ago)
 0
If you plan to sign up with DSL Extreme for their advertised low cost plans, think again!! Three months ago, my 12 mo. contract with DSL Extreme finally expired. I canceled immediately... Just when I thought I'd never need to deal with that company ever again, today, I received a letter from their Collection Dept that I owe them $99 because I haven't sent back my modem. What!? Where's that written?? When I called in to cancel my plan, their service dept. made no mention of it, or I would have returned it... I used other DSL companies before, never once did I need to return the modem at the end of contract, it never even crossed my mind. Besides, I clearly remember that I paid some $$ for the modem in the beginning... Further, when I initially signed up with DSL Extreme, I picked the Express plan. However, the speed I was getting was slower than their Basic plan because they said I live too far from their service hub (but, of course, they didn't tell me that when I was signing up). They said the speed I was getting still meets the minimum speed (written in the small prints) so I can't change to their Basic plan or cancel the contract unless I was willing to pay several hundred $$ of early cancellation fee. Thus, for an entire year, I suffered with painfully slow Internet. And now, they are threatening to damage my credit if I don't pay them another additional $99. Is there still law!?



consumer2009 says: (9 years ago)
 0
If you plan to sign up with DSL Extreme for their advertised low cost plans, think again!! Three months ago, my 12 mo. contract with DSL Extreme finally expired. I canceled immediately... Just when I thought I'd never need to deal with that company ever again, today, I received a letter from their Collection Dept that I owe them $99 because I haven't sent back my modem. What!? Where's that written?? When I called in to cancel my plan, their service dept. made no mention of it, or I would have returned it... I used other DSL companies before, never once did I need to return the modem at the end of contract, it never even crossed my mind. Besides, I clearly remember that I paid some $$ for the modem in the beginning... Further, when I initially signed up with DSL Extreme, I picked the Express plan. However, the speed I was getting was slower than their Basic plan because they said I live too far from their service hub (but, of course, they didn't tell me that when I was signing up). They said the speed I was getting still meets the minimum speed (written in the small prints) so I can't change to their Basic plan or cancel the contract unless I was willing to pay several hundred $$ of early cancellation fee. Thus, for an entire year, I suffered with painfully slow Internet. And now, they are threatening to damage my credit if I don't pay them another additional $99. Is there still law!?



wolfsthunder says: (9 years ago)
 0
I am going through shit fits right now with dslextreme... They say I have their service... And my conection wizard says I have service... But even when I use the key code they gave me for my modem... Their hardware won't talk to mine... or answer my wizard set up. What now???





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